Terms and Conditions
The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Delivery Section of the web site.
Purchases on the BoozeDirect.co.uk website are subject to a £20.00 minimum spend (excluding delivery charges).
AvailabilityIf for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible.
We deliver only chigwell, buckhurst hill and loughton area.
A majority of orders are delivered on the required delivery date when specified, however delivery on any particular date is not guaranteed.
Please note that when ordering if you specify a delivery date which is a Saturday, the Saturday Delivery service must be selected from the "Class of Service" drop-down box on the second checkout page. Please note the Saturday Delivery service costs more than the standard Next Working Day Delivery service.Where the Saturday Delivery service has not been selected, orders will be dispatched on the Next Working Day courier service.
Delivery times may be affected if there are stock availability problems or other unforeseen circumstances. Please note the availability shown for each product in the Product
Details page is not real-time and on rare occasions items do run out-of-stock.
For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the Product/s.
A Delivery Note detailing the Products supplied by BoozeDirect.co.uk will be stored in one of your delivered parcel/s, and this is your proof of delivery.
If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
The courier will only attempt to deliver the Products on up to two separate days, after which a further delivery charge may become payable.
The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.
We will not sell to anyone who is not 18 years of age or over, as the law requires.
By placing an order you confirm that you are at least 18 years old.
If you are buying a product/s as a gift - the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID.
If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
You may cancel your order at any time until seven days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost. The goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your order by emailing our Customer Services.
All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.
We will provide a full refund or replacement of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary.
On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.
You can pay for Products purchased from boozedirect.co.uk by using any of the following cards: Visa, Mastercard, American Express, Visa Debit, Visa Electron.
You must give us authority for payment at the time of order.
Payment by BACS/CHAPS transfer is available. Details are available upon request.
We also accept Cheques. However such orders will only be dispatched once the cheque has been received and cleared for payment.
All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.
We endeavour to advertise our products accurately. However we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. Vintage years specified for wines and spirits can not be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year. We constantly update the website with the correct vintage years as and when stocks of older vintages are exhausted.
Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.